Cancellation Policy – EcoFriendlyGanpati.com
Thank you for choosing EcoFriendlyGanpati.com. We understand plans can change — here’s how cancellations work for orders placed with us.
1. What Is a Cancellation?
A cancellation is when you choose to cancel an order you placed with us before it has been processed or dispatched.
2. How Do I Cancel My Order?
To request a cancellation:
📧 Email us at: ecofriendlyganpati.com@gmail.com
Please include your order number and reason for cancellation in the message.
3. Cancellation Policy Details
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Orders are generally not cancellable once they begin processing, as each idol is handcrafted and reserved specifically for you once the order is placed.
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We may consider cancellation requests in exceptional situations (for example, health emergencies or unavoidable circumstances). Each request will be reviewed, and our decision will be final.
4. Cancellation Fee & Refund
If your cancellation is approved by our team:
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A processing fee (e.g., payment gateway charges) may be deducted from your refund amount to cover transaction costs.
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The remaining amount will be refunded via your original payment method.
Typical refund timelines (may vary by bank):
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Net Banking: 7–10 business days
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Debit Card: 7–10 business days
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Credit Card: 7–10 business days
Note: Exact time depends on your bank or card issuer.
5. Exceptions
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In cases of natural calamities, government policy changes, or other force-majeure events, cancellation requests may not be accepted. Decisions in such scenarios will be taken at the discretion of the EcoFriendlyGanpati.com team.
6. Questions or Assistance
If you have any questions about your order cancellation, please contact us at:
📧 ecofriendlyganpati.com@gmail.com
Thank you for celebrating sustainably with us! 🌿🙏